frequently asked questions

Wagyu that is still raw can last 3-5 days in the fridge and cooked can last in the fridge for 3-4 days. For best quality, store in the coolest part of the fridge and use within 48 hours of purchase or arriving at your home. Wagyu can be frozen for up to 12 months, but ideally used within 4 months of purchase.

We have currently have 4 retail locations in Manhattan, Overland Park, Prairie Village, and Wichita, Kansas where you can purchase Wagyu in person.

We recommend moving your Wagyu from the freezer to the fridge at least 24 hours before cooking to defrost. If you are in a pinch, place your Wagyu, that is still packaged in its vacuum-sealed packaging or a leak-proof plastic bag, into a bowl of cold water. Be sure to change the water periodically, small cuts may be ready in an hour or two, larger cuts may take 3-4 hours. Avoid thawing in microwave or hot water as the fat in Wagyu has a low melting point and can be compromised or ruined.

Our cattle are grass-fed, grain-finished. All our cattle are tracked meticulously to ensure the best quality Wagyu before processing. The reason for grain-finished is because the grain we feed assists in bringing our cattle up in weight, resulting in a more marbled and tender taste.

We do! For more information, head to our Wholesale Opportunities to read how to get started.

We are sorry to hear you are having technical issues. Make sure the code fits the current period of the promotion and that you have not already used this promo code before. Another reason could be stacking promo codes. Our codes allow for the use of only one code per order, so that may be an issue. If you have done all these things and are still having trouble, send us a message via the chat button on our website for assistance.

At our online store, we accept ShopPay, PayPal, Google Pay, Venmo, Visa, Mastercard, Amex, Discover, and more.

We do! If ordering online, use code MILITARY10 for your discount. If you are in one of our retail stores, just mention that you are military to your sales associate at checkout.

BCW Rewards is our rewards program that anyone can join to earn points on every $1 spent as well as other ways.

For points earned through purchases, points may take up to 24 hours to appear in your account. If it has been over this amount of time, please reach out to us via the chat box on the website. For points earned by other means, these points should appear instantly.

You are able to check how many points you have by clicking the button that says “BCW Rewards” on the bottom, left hand side on our homepage.

If your points aren’t appearing in your account, please wait 24 hours for them to appear. If 24 hours have passed and you still do not see your points in your account, please reach out to us via the chat box on our website.

Your points don’t ever expire, but once you select a coupon to redeem, you must use that coupon. You cannot trade coupons out once you have pressed redeem on one.

Your package will come in a box labeled Temperature Sensitive Product so our delivery service knows they have precious product on board. Inside this box, your Wagyu is placed on dry ice inside foam padding that completely surrounds the meat to ensure the ultimate protection.

We ship our frozen Wagyu products to the lower 48 of the United States, requiring a minimum order of $40.

Unfortunately, we can only ship to a street address, guaranteeing a delivery. P.O. box addresses are not accepted.

If there is an issue with your order, please reach out to us via phone, email, or chat on our website.

Once you have placed your order and it ships, you will receive an email with tracking information.

If your Wagyu is thawed or partially thawed, please reach out to us via phone, email, or chat on our website.

Your order may be changed or canceled as long as it has not been shipped. One of our Wagyu experts can assist you with changing or canceling your order, just reach out to us via phone, email, or chat on our website.

Inclement weather may cause delivery delays beyond our control. In extreme circumstances, we may contact you about holding a shipment at our facility if bad weather is expected in your area during transit.

Shipping insurance through Shiptection is offered at checkout to protect lost, damaged, or stolen shipments. We are not liable for uninsured orders that are delayed or damaged while in the possession of UPS.